Job Duties Description
- Training and supervising employees to ensure that they are following all safety procedures.
- Updating menus to reflect seasonal specials, new drinks, and food offerings.
- Maintaining communication with suppliers to ensure an adequate supply of coffee beans and other ingredients are on hand.
- Determining new products and services based on customer demand and competition within the industry.
- Assigning tasks to baristas based on their experience level and job requirements.
- Performing administrative tasks such as ordering supplies and maintaining inventory.
- Ensuring that the shop is clean and well-lit to create a welcoming environment for customers.
- Seeking new staff members based on experience levels and availability of positions.
- Coordinating private events and catering services
Skills
Leadership: As a manager, you are responsible for overseeing the operations of a coffee shop. This includes delegating tasks, assigning employees to specific shifts, and ensuring the shop is operating smoothly. Leadership skills are important for a manager to have as they are responsible for motivating and inspiring their team to do their best work.
Communication: Communication is the act of conveying information to others. As a general manager of Kochava Coffee you will need to communicate with employees, customers, and suppliers. Your ability to communicate effectively can help you lead a team, resolve customer issues, and improve the overall business’s operations.
Organization: Organization is a crucial skill set to have, as it allows us to keep track of their business’s finances, employee schedules and inventory. A manager with excellent organizational skills can help their business run smoothly and efficiently.
Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner. You may be responsible for greeting customers, taking their orders and answering any questions they may have. Providing excellent customer service can help you build a loyal customer base.